Last updated: 29 September 2026
We serve customers worldwide, with a large share in the United States. This policy is designed to be clear and fair regardless of where you live. It explains when you can get a refund, how long you have to ask, and how to do it.
Our orders are processed by our online reseller Paddle.com, the Merchant of Record for all our orders, and refunds are paid by Paddle to your original payment method. You may also contact Paddle directly within 14 days of purchase; such requests are handled under the Paddle Buyer Terms.
1. When you can get a refund
You are entitled to a full refund in the following cases:
- Major bug: a defect in our product stops a core feature described on its product page from working, and we cannot fix it within 7 days of confirming it.
- Undisclosed incompatibility: the product does not work with a requirement or setup that its product page says is supported (for example the stated WordPress, PHP or Elementor version), and we cannot fix it within 7 days.
- Not as described: the product is missing a page, template or feature that its product page lists.
- Duplicate payment: you were charged twice for the same product.
- Wrong licence: you bought the wrong licence option and have not activated its licence key yet, and you request the change within 14 days of purchase. We switch you to the correct licence and refund or charge the price difference.
2. When refunds are not possible
Because digital files cannot be returned, we cannot refund:
- a simple change of mind after the files have been downloaded;
- a requirement that was clearly listed on the product page but that you do not have (for example Elementor Pro for our Pro kits);
- problems caused by third-party plugins or themes, your hosting, or changes you made to our code;
- a request made more than 14 days after the purchase date;
- missing photos or videos that appear only in our live demos (they are for preview and are not included, as stated on every product page).
We reserve the right to refuse refunds in case of repeated or abusive refund requests.
3. Time limits
- Asking for a refund: within 14 days of your purchase date.
- Our first reply: within 2 business days.
- Fixing the problem: up to 7 days after we confirm it. If we cannot fix it in that time, we refund you.
- Payment of the refund: we issue it within 5 business days of approving it, to your original payment method. Your bank or payment provider may take a few more days to show it.
The 14-day period in this policy is a commercial guarantee we offer. It is separate from any statutory right of withdrawal or similar cancellation right that may apply in your country. Where such rights exist for digital content, they typically end when the download is made available.
4. How to ask for a refund
Write to support@market.alulethmarketing.com, use the contact form (topic “Help with a product I bought”), or choose “Talk to a person” in the support chat.
Include your order number, the product and a short description of the problem. Screenshots, your WordPress, PHP and Elementor versions, and the list of active plugins help us a lot.
We try to fix the problem first. If we cannot, or if your case is listed in section 1, we confirm the refund by email.
When a refund is issued, the related downloads and licence keys are deactivated and may no longer be used. Any websites using the product will continue to work, but you will no longer receive updates or support for that product.
5. Your statutory rights
Depending on where you live, you may have a statutory right of withdrawal or similar cancellation rights for digital content. Where such rights apply, you will be asked at checkout to agree to immediate delivery and to acknowledge that this right ends when the download is made available, as allowed by law.
This refund policy is an additional commercial guarantee and does not affect any other rights you have under the consumer protection law of your country, such as your rights if a product is faulty or not as described.
For purchases made in a professional capacity (B2B), statutory consumer protection rights generally do not apply, but we honour this refund policy as a commercial commitment.